Terms and conditions

Last update: Juni 1^st, 2026

Please read these terms and conditions carefully before using our services.

Table of contents:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Obligations of the consumer during the cooling-off period

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 – Obligations of the entrepreneur upon withdrawaling

Article 10 – Exclusion of the right of withdrawal

Article 11 – The price

Article 12 – Compliance and additional warranty

Article 13 – Delivery and execution

Article 14 – Payment

Article 15 – Complaints procedure

Article 16 – Disputes

Article 17 – Additional or deviating provisions

Article 1 – Definitions

In these general terms and conditions, the following terms are used in the following meaning, unless expressly indicated otherwise.

Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance agreement and these goods, digital content and/or services are delivered by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
Consumer: the natural or non-natural person acting for personal purposes or purposes related to their trade, business, craft, or professional activity;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a specific period;
Durable data carrier: any tool – including email – that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation or use during a period tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to waive the distance agreement within the cooling-off period;
Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance;
Distance agreement: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sale of products, digital content and/or services, whereby up to and including the conclusion of the agreement, exclusive or partial use is made of one or more techniques for distance communication;
Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions. Appendix I does not need to be made available if the consumer has no right of withdrawal regarding their order;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet simultaneously in the same room.

Article 2 – Identity of the entrepeneur

Natural Inclusions
P.O. Box 94894
1090 GW Amsterdam
The Netherlands

The physical business location is undisclosed due to the nature and high value of the products offered. The physical business location will be made available upon request.

Dutch Chamber of Commerce (KvK) number: 34260300 (registered under business name Zoïcum)
VAT identification number: NL001935588B11

The items of Natural Inclusions can also be offered online via the domains edelsteen-specialist.nl, edelsteen-specialist.be, and edelsteinkaufen.de.

Article 3 – Applicability

These terms and conditions apply to every offer made by the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 – The offer

The products sold at Natural Inclusions are natural products, which means they are not flawless and may contain natural inclusions. The specific quality and characteristics of the products are described per item.
If an offer has a limited duration of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer.
Obvious mistakes or manifest errors in the offer do not bind the entrepreneur.
If the entrepreneur uses images, these are a true and accurate representation of the products offered.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
The website is kept up to date as much as possible, but represents a snapshot in time: products are also sold through other channels, meaning it is inevitable that unique, one-of-a-kind goods may sometimes be sold while still appearing on the website. In such cases, the full purchase amount will be refunded by Natural Inclusions.
The condition of a product is exactly as described.

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set thereby.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures to that end.
The entrepreneur can – within statutory frameworks – gather information about whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If the entrepreneur, based on this investigation, has sound reasons not to enter into the agreement, they are entitled to refuse an order or application, or to attach special conditions to the execution, while providing motivation.
The entrepreneur will send the following information to the consumer at the latest upon delivery of the product, service, or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

the visiting address of the entrepreneur’s establishment where the consumer can file complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about warranties and existing after-sales service;
the price including all taxes of the product, service, or digital content;
where applicable, the costs of delivery; and the method of payment, delivery, or execution of the distance agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
if the consumer has a right of withdrawal, the model withdrawal form.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – The right of withdrawal

The consumer may terminate an agreement regarding the purchase of a product during a cooling-off period of up to 30 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but may not oblige him to state his reason(s).
The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance who is not the carrier, has received the product, or:
- if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. Provided that they have clearly informed the consumer prior to the ordering process, the entrepreneur may refuse an order for multiple products with different delivery times.
- if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
- in the case of agreements for the regular delivery of products during a specific period: the day on which the consumer, or a third party designated by them, has received the first product.
The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer shall handle the product and the packaging with care. They shall only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The guiding principle here is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.
The consumer is only liable for any reduction in the value of the product that is the result of handling the product in a manner that goes beyond what is permitted in paragraph 1.
The consumer is not liable for any reduction in the value of the product if the entrepreneur has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof

If the consumer makes use of their right of withdrawal, they shall report this within the cooling-off period by submitting the proof of purchase.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer shall send the product back or hand it over to the entrepreneur (or an authorized representative thereof). This is not required if the entrepreneur has offered to collect the product themselves. The consumer has in any case complied with the return period if they return the product before the cooling-off period has expired.
The consumer shall return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer shall bear the direct costs of returning the product. If the entrepreneur has not notified the consumer that they must bear these costs, or if the entrepreneur indicates that they will bear the costs themselves, the consumer does not have to bear the costs of the return shipment.
If the entrepreneur has delivered the product to the consumer at a cost, the consumer shall also bear the costs of the initial delivery of the product to the consumer upon withdrawal.
If the consumer makes use of their right of withdrawal, all additional agreements shall be dissolved by operation of law.

Article 9 – Obligations of the entrepreneur upon withdrawal

If the entrepreneur enables the consumer to notify the withdrawal electronically, they shall send an acknowledgment of receipt immediately upon receiving this notification.
The entrepreneur shall refund all payments made by the consumer, excluding any delivery costs, without delay but within 14 days following the day on which the consumer notifies them of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold the refund until they have received the product or until the consumer demonstrates that they have returned the product, whichever is earlier.
The entrepreneur shall use the same method of payment for the refund that the consumer used, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur cannot exclude any products and services from the right of withdrawal.

Article 11 –The price

During the period of validity stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
The prices mentioned in the product offerings include 21% Dutch VAT. Prices are in euros and per piece, unless stated otherwise.

Article 12 – Compliance and additional warranty

The entrepreneur guarantees that the products and/of services comply with the agreement, the specifications stated in the offer, and the reasonable requirements of reliability and/or usability, taking into account the nature of the goods, being “natural products”, and the statutory provisions and/or government regulations existing on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
The entrepreneur offers no warranty on the delivered products and/or services.

Article 13 – Delivery and execution

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery shall be the address that the consumer has made known to the entrepreneur.
With due observance of what is stated in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders with convenient speed, but at the latest within 14 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot or can only be partially executed, the consumer shall receive notification thereof at the latest 14 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost.
After dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer without delay.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the doorstep or to a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 14 – Payment

Unless otherwise provided in the agreement or additional conditions, the amounts owed by the consumer must be paid prior to delivery. In the case of an agreement to provide a service, this period starts on the day after the consumer receives confirmation of the agreement.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
If the consumer does not meet their payment obligation(s) on time, after having been informed by the entrepreneur of the late payment and having been granted a period of 14 days by the entrepreneur to still meet their payment obligations, and following the absence of payment within this 14-day period, statutory interest shall be owed on the remaining amount due, and the entrepreneur is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the subsequent € 2,500; and 5% on the next € 5,000, with a minimum of € 40. The entrepreneur may deviate from the stated amounts and percentages to the benefit of the consumer.

Article 15 – Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and clearly described.
Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
The consumer must grant the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute settlement procedure.

Article 16 – Disputes

Agreements between the entrepreneur and the consumer to which these terms and conditions apply are exclusively governed by Dutch law.

Article 17 – Additional or deviating provisions

Additional provisions or provisions that deviate from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.