Effective Date: June 1, 2026

At Natural Inclusions, we take your privacy and the security of your personal data extremely safely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit and buy from our website, naturalinclusions.com.

1. Who We Are

Natural Inclusions (previously operating as Edelsteen-specialist.nl) is an international gemstone merchant and artisan cutting studio based in Amsterdam, The Netherlands.

  • Website: naturalinclusions.com
  • Email: info@naturalinclusions.com
  • Dutch Chamber of Commerce (KvK) Number: 34260300 (Registered under business name Zoïcum)
  • Corporate Address: P.O. Box 94894, 1090 GW Amsterdam, The Netherlands.

Please note: Due to the high value and nature of our natural gemstones, our physical business and laboratory location is undisclosed for security reasons. It can be made available to verified parties upon request.

2. Data Collection & Gemmological Integrity

As a scientist and (partially) GIA-trained gemmologist, our business relies on precise data and absolute facts—this extends to how we handle your personal data. We collect information to process your orders securely and to offer you a seamless browsing experience.

We collect the following personal data:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
  • Transaction Data: Details about payments made by you and products you have purchased from our shop.
  • Technical & Usage Data: IP address, browser type, time zone settings, cookie preferences, and how you interact with our website.

3. How We Use Your Data

We process your personal information based on lawful grounds (performance of a contract, legal obligation, or legitimate interest) for the following purposes:

  • Order Fulfillment: To process your purchases, handle payments, and arrange fully insured worldwide shipping.
  • Customer Support & Expertise: To answer questions about specific gemstone characteristics, inclusions, or custom-cutting requests.
  • Automated Email Marketing (ShopMagic): We use automated tools (ShopMagic) to send you important transaction updates, follow-up emails, and review requests. These emails are tailored and segmented based on your preferred country or language setting to ensure relevance. You can opt out of marketing updates at any time.

4. Data Sharing & Third Parties

We never sell your personal data to third parties. To run our online gemstone shop effectively, we only share necessary information with trusted service providers:

  • Payment Gateways: To process secure online payments (e.g., Mollie, PayPal, Credit Cards).
  • Shipping & Courier Services: To ensure safe, tracked, and fully insured delivery of your gemstones.
  • Hosting & Theme Providers: Technical services that keep our WordPress and Flatsome environment stable and secure.

5. Cookies and Consent

Our website uses cookies to improve performance, maintain your shopping basket sessions, and analyze traffic. You can completely customize or withdraw your cookie consent at any time via the dedicated Cookie Policy tab on our screen.

6. Your Rights Under the GDPR

As an international buyer shopping with a Netherlands-based business, you have the following rights under European data protection laws (GDPR):

  • The right to access the personal data we hold about you.
  • The right to rectify or correct any inaccurate data.
  • The right to request the erasure (deletion) of your data.
  • The right to object to or restrict certain data processing activities (such as marketing emails).

To exercise any of these rights, please contact us directly via the contact form.

7. Data Security

Given the premium and unique nature of our collection, security is integrated into everything we do. We implement robust electronic and organizational measures to safeguard your transfer of data and provide a completely secure online shopping environment.